Fatima Sports sells fishing equipment, sports equipment, trophies, medals and awards, including customised awards. We respect the privacy of our customers and handle personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your information?

Fatima Sports is responsible for personal information processed in connection with its business, subject to applicable law.

Website: fatimasports.co.za

For privacy enquiries, contact Fatima Sports through the official WhatsApp channel you use for product enquiries and orders. The responsible legal entity and designated Information Officer details should be supplied here once confirmed.

2. Information we may collect

The information collected depends on your enquiry and order. It may include:

• Your name, WhatsApp number, telephone number and email address, where provided.
• Products you enquire about, quantities, quotations and order details.
• Delivery addresses and information needed to coordinate courier delivery.
• Collection arrangements and information needed to identify an order.
• Names, team details, wording, logos, artwork and other specifications supplied for customised trophies, medals and awards.
• Messages, complaints, payment confirmations and relevant transaction records.
• Technical information collected through the website, such as browser or device data, IP address and cookie information, depending on the website's configuration.

3. Why we use this information

We may use relevant information to:

• Answer product enquiries and prepare quotations.
• Confirm stock availability, pricing and order specifications.
• Process WhatsApp orders and communicate about their progress.
• Produce customised awards according to the agreed wording and specifications.
• Arrange delivery or collection and communicate relevant arrangements.
• Handle complaints, returns, refunds and product-related issues.
• Keep records required for accounting, tax, legal obligations and legitimate business administration.
• Maintain website security and improve website functionality where appropriate.

4. The lawful handling of personal information

POPIA requires personal information to be processed lawfully, for a specific purpose and with appropriate safeguards. Depending on the circumstances, processing may be necessary to fulfil an order, take steps requested by a customer, meet a legal obligation, protect a legitimate interest recognised by law, or rely on another lawful basis.

Where consent is legally required, we will seek it. Consent may be withdrawn where applicable, although this does not necessarily require us to delete records that we must retain by law.

5. WhatsApp orders and messages

Fatima Sports accepts product enquiries and orders through WhatsApp. Information you send may be used to confirm the products, quantities, prices, customisation details and fulfilment arrangements for your order.

WhatsApp and its service providers process information under their own terms and privacy practices. Review WhatsApp's privacy information for details about its handling of account information, metadata and backups.

Do not send banking PINs, passwords or one-time security codes through WhatsApp.

6. When information may be shared

We may share relevant information where necessary with:

• Courier providers that need delivery details to deliver an order.
• Website hosting, maintenance and technical service providers, where required to provide their services.
• Professional advisers or service providers assisting with legitimate business operations.
• Authorities or other parties where disclosure is required or authorised by law.

We aim to limit information shared to what is reasonably necessary for the relevant purpose and will take appropriate steps to protect it as required by law.

7. Security and retention

We will take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse and unlawful disclosure. No electronic system or messaging service can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, disputes and applicable accounting or tax obligations. Information that is no longer required should be securely deleted, destroyed or de-identified where appropriate and lawful.

8. Cookies and website activity

Our website may use cookies or similar technologies for essential functionality, preferences, security and performance. The technologies used depend on the website configuration and installed services. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality. Any consent required by law must be obtained where applicable.

9. Direct marketing

We may communicate about enquiries and orders you initiate. Direct marketing through electronic communications will be conducted in accordance with applicable law, including obtaining consent where required and respecting applicable objections or opt-out requests.

10. Your privacy rights

Subject to applicable law and its limitations, you may be entitled to request access to your personal information, request correction of inaccurate information, request deletion where legally permitted, object to certain processing, withdraw consent where applicable, or object to direct marketing.

Contact Fatima Sports through the official WhatsApp channel used for product enquiries and orders. Clearly explain your request. We may need to verify your identity before responding and will follow the timeframes required by law.

You may also raise a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.

11. Third-party services

WhatsApp, courier companies and other third-party services may process information under their own terms. This policy does not replace their privacy policies, and Fatima Sports remains responsible for its own obligations when handling personal information.

12. Children's information

Orders for school awards, youth sports trophies or other products intended for children should ordinarily be handled by an adult or authorised representative. Where personal information about a child is processed, Fatima Sports must comply with POPIA's additional requirements, including any applicable authorisation requirements unless a lawful exception applies.

13. Changes to this policy

We may update this policy if our business practices, website functionality or legal obligations change. The current version will be published on our website with an updated effective date where appropriate.

14. Privacy enquiries

For privacy requests or questions, contact Fatima Sports through the official WhatsApp channel used for product enquiries and orders.

Visit Fatima Sports